Question 1

What is WDY AI Employee?

Accepted Answer

WDY AI Employee is an intelligent virtual assistant that connects to your WhatsApp Business account. It handles customer conversations, books appointments, qualifies leads, and answers questions — 24/7, in Arabic and English.

Question 2

How is WDY different from a chatbot?

Accepted Answer

Traditional chatbots follow fixed scripts. WDY AI Employee uses advanced AI to understand context, handle complex conversations, remember previous interactions, and adapt its responses naturally — like a real employee would.

Question 3

Will customers know they're talking to AI?

Accepted Answer

Most customers can't tell the difference. WDY responds naturally, professionally, and in a way that matches your brand voice. You can also customize the tone and personality.

Question 4

What industries do you support?

Accepted Answer

WDY works across all industries — clinics, dental offices, restaurants, real estate, retail, professional services, salons, automotive, education, and more. The AI adapts to your specific business needs.

Question 5

How long does setup take?

Accepted Answer

Most businesses are live in under 10 minutes. Simply share your business information, connect your WhatsApp, and your AI employee is ready to go. No technical knowledge required.

Question 6

Do I need technical knowledge to set it up?

Accepted Answer

Not at all. WDY is designed for business owners, not developers. You just provide your business information — services, pricing, FAQs — and the AI handles the rest.

Question 7

What information do I need to provide?

Accepted Answer

You need to share your business details: company name, services or products, pricing, business hours, location, contact information, and any FAQs you want the AI to answer.

Question 8

Can I test it before going live?

Accepted Answer

Yes! We offer a 14-day free trial with no credit card required. You can test WDY with real customers and see the results before committing.

Question 9

How much does WDY cost?

Accepted Answer

WDY offers flexible plans starting from competitive monthly pricing. Each plan includes a specific number of conversations, with the ability to upgrade as your business grows. Contact us for custom enterprise pricing.

Question 10

Is there a free trial?

Accepted Answer

Yes! 14-day free trial with full access. No credit card required. Test with real customers and see the impact on your business.

Question 11

Can I change plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and can arrange custom invoicing for enterprise customers.

Question 13

How does the AI learn about my business?

Accepted Answer

You provide your business information — products, services, pricing, FAQs, policies — and WDY's AI builds a knowledge base. It continuously learns from conversations to improve responses over time.

Question 14

Can I customize the AI's responses?

Accepted Answer

Yes. You can customize the AI's personality, tone, knowledge base, and response patterns. You have full control over what it can and cannot say.

Question 15

What happens when the AI can't answer?

Accepted Answer

When WDY encounters a question it can't answer, it automatically escalates to a human agent and notifies your team. You never miss a customer inquiry.

Question 16

Which languages does WDY support?

Accepted Answer

WDY natively supports Arabic and English, including mixed-language conversations. Perfect for businesses in the GCC region and bilingual markets.

Question 17

Do I need a WhatsApp Business account?

Accepted Answer

Yes, WDY connects to your WhatsApp Business account. This ensures professional communication and access to WhatsApp's business features.

Question 18

Can I keep my existing WhatsApp number?

Accepted Answer

Absolutely. WDY uses your existing WhatsApp Business number. Your customers won't notice any change — they'll just get faster, better responses.

Question 19

Does it work with WhatsApp groups?

Accepted Answer

WDY is optimized for one-on-one customer conversations on WhatsApp. Group chat support is on our roadmap for future releases.

Question 20

Is my business data safe?

Accepted Answer

Yes. WDY uses enterprise-grade encryption and security measures. Your data is stored securely, never shared with third parties, and fully compliant with data protection regulations.

Question 21

Who owns the conversation data?

Accepted Answer

You own all your data. WDY does not use your conversation data to train other AI models or share it with competitors. Your business information stays yours.

Question 22

Is WDY GDPR compliant?

Accepted Answer

Yes. WDY follows strict data protection standards and complies with GDPR and other major privacy regulations. We take data privacy very seriously.

Question 23

What support do you offer?

Accepted Answer

We provide email support, live chat support, and dedicated account management for enterprise customers. Our team is available to help with setup, customization, and optimization.

Question 24

Can I update my AI's knowledge base?

Accepted Answer

Yes. You can update your AI's knowledge base at any time — add new products, change pricing, update policies, or add new FAQs. Changes take effect immediately.

Question 25

How do I track performance?

Accepted Answer

WDY provides a real-time analytics dashboard with conversation metrics, lead tracking, booking stats, and customer satisfaction scores. You can see exactly how your AI employee is performing.

Question 26

What if I want to cancel?

Accepted Answer

You can cancel anytime with no long-term contracts. Your AI employee will continue working until the end of your current billing period. We also offer a money-back guarantee.

Everything you need to know

General

Setup & Getting Started

Pricing & Plans

AI & Technology

WhatsApp Integration

Security & Privacy

Support & Maintenance